Online testing - Fire Rescue Victoria (FRV)

Scheduling a session

Once you have been invited by Fire Rescue Victoria (FRV) to sit the Written Slection Test (WST), you will access the ACER Portal and set up an account.

Full instructions are provided via email to booked and eligible applicants.

select ‘Remote Proctor’ under ‘Step 2: Exam Booking’
confirm your booking for your test, including purchasing any practice material.
return to the ACER Portal homepage and you will see a button labelled ‘ProctorU Login’.
use this link to access the ProctorU site and ‘Schedule a new session’.
select the ‘FRV – ACER’ test and choose a date and time that best suits you.
close the window and refresh your ACER Portal homepage. Your booking will now appear.
Monitor your email for confirmation of your booking and your Admission Ticket.

Technical requirements

For a remote proctored assessment you must have access to:

a personal desktop computer or laptop (work/school computers are not compatible due to restrictions on downloading and installing required software. iPads, tablets or mobile phones are also not suitable and Windows 8 operating systems are not supported)
a stable internet connection (public Wi-Fi is not supported)
a functioning microphone and webcam (some webcams have microphones built in)
Guardian Browser downloaded to your device.

Please review the minimum technical requirements before registering for test via RemoteProctoring.

If you do not think you can meet these requirements to complete your test via online testing, select the option to sit the assessment at one of the venues instead. Venue-based testing is highly recommended unless you are applying from outside of Victoria.

All remote proctor applicants are required to read the Remote Proctoring Step-by-Step Guide in order to prepare for the online exam.

Additional Requirement: You will need to have a small, A4 whiteboard and a whiteboard marker for your calculations. These can be purchased at most stationery stores. Note that paper is not permitted.

Full technical requirements

Requirement type	Minimum	Recommended
Internet connection	Wi-Fi connection	Wired connection
PC users	Windows 10 (Windows 10 S mode is not supported)	Windows 10 (Windows 10 S mode is not supported)
Mac users	MacOS 10.13 (Oldest still maintained version)	MacOS 10.15
CPU	2 core CPU (less than 85% CPU usage)	4 core or higher CPU (less than 50% CPU usage)
Webcam	640x480 resolution	1280x720 resolution
Internet download speed	1 Mbps	12 Mbps
Internet upload speed	1 Mbps	3 Mbps
RAM	4GB (less than 90% RAM usage)	16GB (less than 70% RAM usage)
Connectivity ports	1935, 843, 80, 443, 61613, UDP/TCP
Screen/monitor size	13”	15”
Screen resolution	1366 x 768	1920 x 1080 or higher
Web browser	Guardian browser (Download the Guardian browser)
Microphone	Functioning microphone (Webcam or desktop) (Microphone should not be part of the headphones)

Internet connection/bandwidth

Completing your test via remote proctoring requires a strong and stable internet connection to support screen sharing and remote proctoring software. Issues with stability or speed may prevent you from testing or may cause issues during your assessment.

Supported browsers

Ensure you have installed the Guardian Browser. Click on the Guardian Browser link and follow the steps to download.

Unsupported items

Microsoft Edge browser
Google Chromebooks (for Live Proctoring only)
Tablets (Nexus, iPad, Tab, Note, etc.)
Smartphones
Linux operating systems
Windows 10 in S mode or Surface RT
Connecting from within a virtual machine. You will be asked to reconnect using your host operating system to take your exam
Apple Boot Camp
Remote Access Software/Tools
Inactive Version of Windows and Test Builds/Test Mode

Troubleshooting

To successfully complete your test via remote proctoring, thorough preparation is essential. While ACER and the proctor will offer support on the day of the test, issues arising from inadequate preparation may lead to an inability to complete your scheduled WST. Whenever possible, opting for the venue-based test is advisable.

Troubleshooting your microphone

A microphone is required for your assessment so that the proctor can hear you. If your microphone is not working, try some of the microphone troubleshooting steps found on the ProctorU website.

Troubleshooting your webcam/camera

A camera is required so that the proctor is able to monitor your testing environment. If your camera is not working, try some of the camera troubleshooting steps found on the ProctorU website.

Side view of a Fire Rescue Victoria truck with it's panels open showing tools and gear

What if I have technical issues or something goes wrong during my test session?

If you have technical issues or something goes wrong during your test, the proctor will try and help you.If the issues are related to technology, they will transfer your session to a technical support team member. Try to remain calm. You may eat and use the bathroom while this is happening. If you do leave your computer while technical issues are being resolved, it is a good idea to have someone watch your computer for you in case you are required to action something on your side.

ACER Test App

The assessment itself is accessed through the ACER Test App. You must download this app onto the computer you are using 3 days before the start time of your WST shown on your Admission Ticket. The app will be available on the ACER Portal homepage or can be downloaded from the links below.

When the Test App is installed, you will not be able to login to it until your scheduled test session.

Download the ACER Test App

Windows 7 or higher

Double click on the exec file to install this version. If you see the message "Windows protected your PC" > click More Info. When a new message open > click Run Anyway

For MacOS X 11 or higher

To install MAC version - right click in the DMG file and click OPEN

For Apple Mac with the M1 chip & newer

Mac Gatekeeper can block the ACER Test App. This will look like the app not opening or running correctly. If this happens, please follow the instructions on how to run the ACER Test app:

Open a Mac App from an unidentified developer

Common questions

Where do I get the ACER Test App?

The ACER Test App link will be available to download from the ACER Portal homepage once your Admission Ticket has been released and 3 days before the start time of your test. For more information, carefully read the information contained in your Admission Ticket email.

To download the app, click on the link provided in the email. Once the file has been downloaded, double-click on the file to run the installer.

How do I check the ACER Test App is working?

To check that the installation was successful, launch the ACER Test App.

You should see the FRV test login page. Please note you will NOT be able to login to the ACER online test application until your scheduled test session.

Unable to download the ACER Test App?

If you are unable to install the ACER Test App on your computer, the cause could be, but is not limited to, firewall or antivirus issues. Check your browsers for any updates and update your computer first then try again to download the ACER Test App. If you are still experiencing issues, please contact us at frv@acer.org .

Please note these restrictions are beyond ACER’s control.